Virgin Experience Days Reviews

Very prompt service easy to navigate and lots of products to choose from

Excellent experience and will be back

It’s been over a week and I still haven’t received the voucher. No responses at all from customer service. Really poor service.

Absolutely Terrible customer service.
"ONLINE" enquiries only.
The only telephone number available is for a pre-recorded message that tells you to e-mail or use live chat.
Tried "Live" chat but it was NOT AVAILABLE !!!!
Ha Ha Ha, What a Joke.
I strongly suggest you deal with anyone else but Virgin (AWFUL) Experience (FRUSTRATION)

I bought few gift cards for friends’ birthdays. It’s an easy and perfect idea if you are not sure of what to do as a present! Super easy to do and delivered few days after!

Very easy to order. Despatched very quickly

Lauren Watkins dealt with my problem in a very timely manner.

Great selection of ‘Experiences’ to choose from, wide price range to suit all requirements. Prompt, efficient service. I really like using these as gifts!

Had an issue with my voucher and Lauren Watkins was a huge help! Very polite and resolved my issues so quickly.

Great service! Thank you so much Lauren! ?

Someone kindly gave us a gift experience for two nights in boutique hotel. There are several choices but you have to activate it for your choice. You call the booking agent to confirm the dates you’d like to stay. You’re told they are not available but of course you’ve now activates your voucher! Honestly, it’s just ridiculous system. So, next step contact someone, anyone, anywhere….but apparently they no longer have a customer service helpline, plus the Webchat function online is not working. I certainly wouldn’t recommend this company or risk purchasing a gift for someone going forward.

Thank you Lauren Watkins for all your swift help today!

Fantastic customer service my slight problem was dealt with very quickly and efficiently thank you so much Henry Ruffle for your help with this it was very much appreciated

The lovely lady (Megs Bhamber) who dealt with my query (around an expired voucher) was very professional and empathetic of my situation. Megs was time efficient and had brilliant customer service while responding to my emails.

If you gave an infinite number of monkeys an infinite number of typewriters they couldn't do a worse job than the so called support you get from Virgin.

I received fantastic customer service from Leah. I had a complaint nothing to do with Virgin experience but the restaurant. Leah listened, apologised, didn't try to fob me off, updated me and dealt with everything so efficiently and quickly I was very impressed and felt it restored my faith. I will definitely be booking another Virgin experience day .